Billing and invoices

AdOps billing runs on invoices denominated in Indonesian Rupiah and paid through the Duitku payment gateway. A new account gets a 14-day trial that starts the moment the signup email is confirmed. After that, each billing cycle produces an invoice you can view, pay and download from the Invoices page under Billing.

The Invoices page#

The table has six columns — Invoice #, Invoice Date, Due Date, Amount, Status and Actions — with filter pills for All invoices, Pending, Paid and Overdue, a search box hinted “Search by invoice number”, and a Sort by menu offering Invoice Date, Due Date, Amount and Status.

Two statuses are stored: PAID, shown with a green tick, and PENDING, shown with an amber clock. OVERDUE is derived — when an unpaid invoice passes its due date the row is highlighted, the due date turns red with an Overdue badge, and the status renders as OVERDUE.

Each row’s Actions cell has an eye button that opens the invoice. Unpaid rows also get a credit-card button that opens the invoice’s payment link in a new tab. Selecting rows raises a bulk bar with Send Reminders and Download. With no invoices the page reads No invoices found.

If your account is suspended, a red Account Suspended - Payment Required alert sits at the top of the page with the invoice number, due date and amount, and a large Pay Now button.

The invoice itself#

Opening an invoice shows a printable block headed Adops.id with the invoice date, a From column (Adops.id, support@adops.id), a To column with your full name and username, and a right-hand column carrying Invoice #<number>, Payment Due: <date> and a status badge — amber for PENDING, green otherwise.

Below that, a Product / Description / Subtotal table lists the subscription plan and its monthly amount, followed by a Subtotal and Total in Rupiah.

Two buttons sit at the foot: Generate PDF, which builds the file in your browser and saves it as invoice-<invoice_number>.pdf, and — on PENDING invoices only — Submit Payment, which opens the payment link.

Paying#

The payment link is hosted by Duitku and is valid for 1440 minutes, which is 24 hours from the moment it is created. If the link has expired, reopen the invoice to get a fresh one rather than reusing an old tab.

After you pay, AdOps returns you to a payment status page that shows one of three states: a Processing Your Payment spinner while the result settles, a success state with your Order ID and a Login to Dashboard button, or a failure state whose message is tailored to the reason — timeout, cancelled, insufficient funds, expired or declined — with Try Payment Again and Contact Support buttons.

A successful payment marks the invoice PAID, sets the account status to ACTIVE and grants an active period of one month.

What suspension actually blocks#

A suspended account keeps all of its data. What it loses is access. The app shell shows a red Account Suspended - Outstanding Payment Required banner with the invoice number, the amount, how many days it is overdue, and Pay Now and View Invoices buttons.

Behind that, five screens render under a Feature Locked overlay: Rules, Custom Metrics, Ad Accounts, Activity and Integrations. The overlay names the invoice and the amount due and offers Pay Now to Unlock and View Invoice Details.

Users with the ADMIN role are exempt from the lock; ordinary users are not.

Practical notes#

Amounts are formatted Indonesian-style, so a figure may read Rp 1.5jt in a list and in full on the invoice. Invoice numbers are the search key on the list page and the filename of the PDF, so use them when you contact support at support@adops.id.

If an invoice shows as unpaid after you paid it, open it and check its status badge before paying again — the payment record is keyed on the gateway’s payment reference, so re-opening the invoice is the right first step rather than starting a second payment.